Gabriella Favour John, M.d.

Medical Doctor | Executive Healthcare & Digital Operations Strategist

Abuja, NG.

About

Dedicated Medical Doctor with over five years of combined clinical, healthcare administrative, executive support, and digital operations experience. Proven ability to support healthcare organizations, diagnostic centers, and multidisciplinary teams by streamlining operations, enhancing patient communication, and improving organizational efficiency. Leverages a unique blend of medical expertise with executive assistance, healthcare operations, and digital transformation skills to deliver strategic administrative support with professionalism, discretion, and exceptional attention to detail.

Work

PGA

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Executive Assistant

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Summary

Provides executive-level administrative and operational support, ensuring smooth coordination of executive schedules, communications, meetings, strategic projects, and organizational activities.

Highlights

Manages executive calendars and correspondence, ensuring seamless coordination of critical meetings and strategic projects.

Coordinates complex organizational activities and stakeholder communications to enhance operational efficiency.

Develops and implements administrative workflow management processes, improving productivity and documentation standards.

Freelance

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Medical Virtual Assistant & Healthcare Consultant

Remote

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Summary

Supported healthcare providers, executives, and organizations with administrative operations, patient communication, workflow management, and healthcare consulting.

Highlights

Provided comprehensive medical administrative support and executive assistance, optimizing client operations and efficiency.

Managed patient scheduling, telehealth coordination, and CRM administration, enhancing patient experience and administrative flow.

Delivered strategic healthcare consulting and workflow optimization, improving operational effectiveness for diverse healthcare entities.

Kings Arm Limited

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Executive Virtual Assistant

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Summary

Provided executive administrative support, coordinating projects, communication, documentation, scheduling, and business operations.

Highlights

Streamlined daily administrative workflows, enhancing operational efficiency and executive support.

Managed executive correspondence and coordinated internal communication, improving information flow and response times.

Supported project execution and business operations, contributing to timely completion and strategic objectives.

Zandex Media Ltd

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Medical Virtual Assistant

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Summary

Managed remote administrative operations, supporting executives, clients, and internal teams while optimizing project and customer relationship management.

Highlights

Managed comprehensive email and calendar coordination, ensuring efficient scheduling and communication for executives and clients.

Provided robust customer support and CRM management, enhancing client satisfaction and relationship continuity.

Coordinated administrative assistance and project documentation, improving operational organization and team collaboration.

Omega Diagnostic Center

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Medical Consultant

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Summary

Provided healthcare consulting services focused on improving clinical workflows and operational efficiency within a diagnostic center.

Highlights

Optimized clinical workflows and operational efficiency, contributing to improved patient care and service delivery.

Managed radiology administration and medical documentation processes, ensuring accuracy and compliance.

Provided comprehensive patient management support and healthcare operations consulting to enhance clinic performance.

EnluxTech Limited

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Senior UI/UX Designer

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Summary

Led the design and development of user-friendly digital products, collaborating with developers and stakeholders to deliver intuitive user experiences.

Highlights

Conducted extensive user research to inform design decisions, resulting in highly intuitive and user-centric digital products.

Developed wireframes and prototypes, translating complex requirements into clear, functional user interfaces.

Optimized user experience and collaborated on product development, contributing to successful product launches and improved user engagement.

Volunteer

Public Speaker

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Various Conferences, Leadership Forums, Healthcare Seminars, Ministry Events, Professional Development Programs

Experienced keynote speaker, facilitator, and trainer, delivering impactful presentations on leadership development, healthcare administration, personal growth, organizational effectiveness, digital transformation, productivity, faith & purpose.

Highlights

Delivered keynote speeches and facilitated workshops at numerous conferences and seminars, engaging diverse audiences.

Trained professionals on topics including leadership, healthcare administration, and digital transformation, enhancing skill sets.

Mentored participants in professional development programs, fostering growth and strategic thinking.

Annual Lecturer in Physiological Counselling

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PSOM

Delivers practical instruction, mentors learners, and facilitates professional development in physiological counselling.

Highlights

Provided annual lectures in physiological counselling, imparting practical knowledge and expertise to students.

Mentored learners, guiding their academic and professional development in specialized fields.

Facilitated professional growth through engaging instruction and support, enhancing student capabilities.

Education

Ogun State School of Medicine

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Doctor of Medicine (MD) Medicine

Languages

English

Certificates

Virtual Assistant Professional Certification

Project Management Professional Certification

Google Digital Marketing Professional Certification

Google

Google UX Design Professional Certification

Google

Skills

Medical Virtual Assistance

Patient Scheduling, Appointment Coordination, Telehealth Coordination, Patient Intake & Registration, Patient Follow-up, Clinical Communication, Medical Documentation, Medical Records Management, Medical Transcription, Insurance Verification, Radiology Administration, Diagnostic Center Operations, HIPAA-conscious Confidentiality Practices.

Healthcare Operations

Clinical Workflow Support, Healthcare Operations Consulting, Workflow Optimization, SOP Development.

Executive Administrative Support

Executive Calendar Management, Email & Inbox Management, Meeting Coordination, Travel Planning, Project Coordination, Administrative Support, Documentation, Data Entry, Client Onboarding.

Customer Relationship Management (CRM)

CRM Administration, Customer Success, Client Relationship Management, Ticket Management, Customer Communication, Freshdesk, Zendesk, HubSpot CRM, Close CRM, Apollo CRM.

UI/UX Design

User Research, Wireframing, Prototyping, User Interface Design, User Experience Optimization, Product Collaboration, Figma, Adobe XD, Sketch, Canva.

Digital Marketing

Productivity & Collaboration Tools

Google Workspace, Microsoft Office Suite, Microsoft Teams, Slack, Zoom, Calendly.

Healthcare Software Systems

Epic, Athenahealth, Kareo, TherapyNotes, SimplePractice.

Leadership & Strategy

Executive Leadership Support, Strategic Planning, Problem Solving, Critical Thinking, Team Collaboration, Time Management, Adaptability, Process Improvement.

Communication & Professionalism

Medical Communication, Attention to Detail, Emotional Intelligence, Excellent Written & Verbal Communication, Confidentiality & Professional Ethics, Research.

Administrative Excellence